Question 1

HOW IS MY PLAYHOME SHIPPED?

Accepted Answer

The playhouse arrives by truck disasembled in a large crate.  Offloading of the crate is the responsibility of the customer, 2-3 people may be required to offload the product.

Question 2

WHAT TYPE OF BASE DOES THE PLAYHOUSE REQUIRE?

Accepted Answer

The playhouse can be placed on a level surface of concrete, tarmac, gravel or grass.  If using grass, gravel or similar we recommend placing paving slabs under each leg.

Question 3

CAN MY PLAYHOME BE RELOCATED IF I MOVE?

Accepted Answer

The playhouses can be disassembled and moved across the yard/garden or across the country at any time.  Some models can be moved in one piece with the appropriate equipment.

Question 4

CAN ELECTRICITY BE ADDED?

Accepted Answer

Yes, electricity can be added by a registered electrician.

Question 5

ARE THE PLAYHOMES IN KIT FORM?

Accepted Answer

The playhouses come as 10 to 20 pre-fabricated panels which fasten together, assembly instructions and all fixings are supplied.  Panels are already painted, doors and windows are hung.  Assembly takes 2-3 adults 4-8 hours.  No carpentry experience is necessary.  Customers can choose to assemble themselves or contract a local handyman.

Question 6

DO THE WINDOWS OPEN?

Accepted Answer

All standard rectangular windows and arched windows open.  Palladian windows do not open.  Insect screens are provided with every operable window.

Question 7

HOW LONG IS DELIVERY?

Accepted Answer

Lead time varies with the season,please contact Small World for an accurate delivery date

Question 8

WHAT IS THE COST OF DELIVERY/SHIPPING?

Accepted Answer

Delivery and shipping costs vary depending on your location.  We use multiple companies to get the very best price.  Costs are calculated at point of sale.

Frequently Asked Questions